How to Accept a Google Ads MCC Access Request

Use this guide when the support team needs access to your Google Ads account through a Google Ads manager account, also known as MCC. This method lets the support team request access from the manager account after you provide your Google Ads Customer ID.

When to use this guide

Use this instruction if the support team asks you to connect your Google Ads account to the support manager account for diagnostics, conversion tracking, campaign review, technical fixes, or advertising support.

Step 1. Send your Google Ads Customer ID to the support team

Open your Google Ads account and copy the Customer ID of the advertising account that needs support. The Customer ID is usually shown in the top area of Google Ads and looks like this:

123-456-7890

Send this number to the support team in your support ticket. Please make sure it is the Customer ID of the exact account where the issue exists. If you manage several Google Ads accounts, check that you are not sending the ID of a different account or a manager account by mistake.

Step 2. Wait for the support team link request

After the support team receives your Customer ID, the support team will send a link request from the Google Ads manager account. Google may notify users with access to your Google Ads account by email, and the same request should also appear inside Google Ads.

Option A. Accept the request from the email notification

1. Open the email notification from Google Ads about a manager account link request.
2. Check that the request is related to the support team or the manager account name the support team provided in your ticket.
3. Click the action button or link in the email.
4. Sign in to the correct Google account, if Google asks you to sign in.
5. Review the manager account request.
6. Accept the request if the manager account name matches the information from the support team.

Option B. Accept the request inside Google Ads

1. Sign in to the Google Ads account that needs support.
2. Open the Admin section.
3. Go to Access and security.
4. Open the Managers tab.
5. Find the pending link request from the support team.
6. Review the manager account name and details.
7. Click Accept.

In some Google Ads interfaces, the pending request may be shown under a Link request area. If the interface looks different in your account, look for manager account requests inside Access and security or contact the support team with a screenshot.

What access level should be used

For most support tasks, the support team needs enough access to inspect settings, diagnose conversion tracking, review campaigns, and make approved changes. The exact level depends on the ticket scope.

• Read-only: suitable for audits, diagnostics, screenshots, and review-only tasks.
• Standard: suitable for most implementation and optimization tasks where approved changes may be needed.
• Admin: only if the agreed task requires actions that cannot be performed with a lower access level.
• Billing access: not required for normal technical support unless the ticket is specifically about billing or invoicing settings.

What not to share

• Your Google account password.
• Two-factor authentication codes or backup codes.
• Personal Gmail access.
• Credit card details or payment method credentials.
• Google Workspace admin access, unless the task explicitly requires it.
• Access to unrelated Google Ads accounts.
• Unnecessary customer lists, CRM exports, or personal data.

If you cannot find the request

If you do not see the request, please check the following:

• You are signed in to the correct Google account.
• You are viewing the correct Google Ads Customer ID.
• Your user has sufficient permission to approve manager account link requests.
• The Customer ID you sent to the support team is correct.
• The request has not expired, been declined, or already been accepted by another account user.

If the request is still missing, send the support team a screenshot of your Access and security → Managers section, hiding any unrelated confidential information.

After the request is accepted

Reply in your support ticket and confirm that the request has been accepted. The support team will then check access from the manager account and continue with the agreed diagnostics or implementation work.

How to remove support access later

After the support ticket is completed, you can remove the manager account link at any time from Google Ads:

1. Sign in to the Google Ads account.
2. Open Admin.
3. Go to Access and security.
4. Open the Managers tab.
5. Find the support team manager account.
6. Remove or unlink it if ongoing support access is no longer needed.