Live Full-Duplex Voice AI Staff

What this service covers

Live Full-Duplex Voice AI Staff implements a real-time conversational agent for one defined telephone process. The agreed scenario might be reception, inbound inquiry handling, lead qualification, customer support, appointment booking, call routing, or another structured call flow. The agent uses approved company knowledge, performs predefined actions through agreed connections, and transfers the conversation to a person when required. In this service, full-duplex means the agent can maintain a real-time conversation and respond naturally when the caller interrupts, rather than forcing a strict speak-wait-speak sequence, subject to the capabilities of the selected voice and telephony stack.

The starting scope covers one agent in one primary role, one telephone number or existing telephony endpoint, one approved knowledge base, and a basic company or persona prompt. It includes real-time dialogue with natural interruption handling, one primary language, plus any additional supported languages explicitly agreed and validated for the selected setup, simple human routing, one basic external-system or API integration, transcription and call logs, representative dialogue testing, production deployment, and a short post-launch correction period.

Share the target process, approved knowledge sources, systems and APIs, data rules, human escalation requirements, expected call volume, and success criteria. Access is limited to what the agreed implementation needs; use role-based permissions where possible and do not send passwords, private keys, or API secrets by ordinary email.

Language coverage, model behavior, latency, availability, and accuracy depend on the selected technology, workflow, telephony, and operating environment, so they must be tested for the agreed scenario. Additional roles, numbers, countries, call flows, outbound campaigns, complex integrations, specialized infrastructure, and compliance requirements are scoped separately.

High-impact actions such as payments, contractual changes, cancellations, or disclosure of sensitive customer data are not implied by the starting scope and require separate authorization, safeguards, and testing. Phone numbers, telephony and call charges, real-time AI model usage, speech services, hosting, and other paid third-party services are separate operating costs unless they are explicitly included in the agreed scope. This is implementation of a defined voice role, not a broad AI workflow design engagement or a general-purpose automation project.